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Frequently Asked Questions

Most asked questions
Why do I need an account for the ERIKS webshop?

ERIKS has an invoice-based payment system. For this reason, you can only place orders using our webshop once your registration has been approved, or if you are already a customer at ERIKS.


If you are an existing ERIKS customer, you can create an account here using your customer number and email address. Then follow the instructions in the email you receive to gain immediate, full access to our webshop.

If you are not yet an ERIKS customer, you can register here.

What should I do if I have forgotten my password?

Please fill in your email address or username on this page and follow the instructions in the email you receive. For privacy reasons, we do not have access to your password and we cannot send it to you. It is therefore necessary to reset your password.

How can I upload an order list?

You can do this by uploading a .csv file of ERIKS item numbers when creating an order list. If you would like to add a list of items to an existing order list, you can do this using “Upload order list” under the “Quick order” menu.

Account
Why do I need an account for the ERIKS webshop?

ERIKS has an invoice-based payment system. For this reason, you can only place orders using our webshop once your registration has been approved, or if you are already a customer at ERIKS.


If you are an existing ERIKS customer, you can create an account here using your customer number and email address. Then follow the instructions in the email you receive to gain immediate, full access to our webshop.

If you are not yet an ERIKS customer, you can register here.

How do I get an account?

If you are an existing ERIKS customer, you can create an account here using your customer number and email address. Follow the instructions in the email to gain full access to our webshop right away.

If you are not yet an ERIKS customer, you can register here.

What should I do if I have forgotten my password?

Please fill in your email address or username on this page and follow the instructions in the email you receive. For privacy reasons, we do not have access to your password and we cannot send it to you. It is therefore necessary to reset your password.

How do I change my email settings?

You can change your personal email preferences under “Settings” in the main menu.

If you are the administrator of the account and you want to change the email preferences for all users in your account, you can access “Email preferences” in the “Administration” menu.

Orders
Where can I check the status of my order?

You can check the current status of your order at any time in your order history. Make sure that you are logged into your account and then click on the “Orders” icon next to the search bar or in the main menu. Here you will find an overview of all your online and offline orders with ERIKS.

As an administrator, or if you have been assigned the “Order history organisation” user role, you can also view the order history of other users within your account.

What are the processing costs of my order?

There are currently two options available for shipping your items:

  • Next Day – this is a next day delivery service for items that are in stock when ordered before 4pm, the cost for this is £6.50. Items are delivered direct to an address of your choice. There will be pre-populated addresses in the system, but additional delivery addresses can be added.
  • Pickup at ERIKS Service Centre, effectively a click and collect service where items are delivered free of charge to the closest ERIKS Service Centre to you.

Can my order be cancelled?

Please contact our customer support team if you wish to cancel an order.

How can I return an order?

If you would like to return an order, please call us at 0121 508 6124 or contact our customer support team.

Is it possible to download an order overview?

Yes, this is possible. Make sure that you are logged into your account and then click on the “Orders” icon next to the search bar or in the main menu. Here you will find the “Download” button on the right-hand side. Click on this button to download a .csv file with an overview of the selected orders.

On the left-hand side, you can make a selection by searching on: my orders, my open orders, my open order rules, my order lines (last quarter) – or by clicking on the “Advanced search” button.

Delivery
What are the delivery options?

You can choose to have your order delivered or to collect your order personally from one of our service centres. You can indicate your preference when completing your order.

Please note: To place an order through the ERIKS webshop, you require an account.

When will my order be delivered?

Stock items ordered before 4 pm are delivered the following day. If there are items with a custom delivery time, then the item with the latest delivery date determines the delivery of the whole order. You can find the delivery date on the order overview page during the ordering process. If you would prefer a partial delivery, please contact our customer support team.

Can I change my delivery address?

You can change your delivery address when you complete your order. Here you can create a new delivery address or select a previously created address.

You can also manage your delivery addresses under “Settings” in the main menu.

Please note: If you have not been assigned the “User administration” role by the administrator of your account, you will not be able to create a new delivery address.

Payment
What payment methods are available on the webshop?

At the moment, it is only possible to pay using the invoicing system. You will receive an invoice for each order.

Settings
How do I create a new user?

As an administrator, you can create a new user with the “Create new user” button under “Administration” in the main menu.

How do the different user roles work?

Within the ERIKS webshop, users can be assigned different user roles. These determine the rights that the user has within your account. This allows you as the administrator to determine which options and rights your users have.

  • Administrator: as an administrator, you have access to the “Administration” menu, where you can create users and assign user roles, set budgets and order authorisation and manage order reference options.
  • Address management: gives the user the option of creating new delivery addresses
  • Order history organisation: gives the user access to the orders placed by all other users within the account
  • Order lists only: enables the user only to add order list items to the shopping cart .

User roles can be found on the user profile of a user under “Administration” in the main menu. When you click on a user’s username, you will be taken to the user’s profile page. Here you have the option of assigning user roles or removing the link.

Can I have more than one user designated as the administrator?

Yes, it is possible to designate multiple users as administrators.

How do I link my own item numbers to ERIKS items?

It is possible to add your own item numbers to ERIKS items. When placing an order, an input field is provided where you can add your own item number. We send this information with the order and it can be retrieved in your order history. In addition, we will link this number to the items in our webshop from the following day. Your own item number will also be visible on the product detail page from that point, and can be used as a search term in the search engine. Please note: Before you can use this function, it must be enabled by the webshop account administrator for your organisation. If you would like to remove or change a linked number, please contact our service department.

How do I create a shared order list?

Only administrators have the ability to create shared order lists.

  1. To create a shared orders list, click the “Order lists” button in the main menu.
  2. Under the “Create new order list”, enter the name of your new (shared) order list and click “Save”. A screen opens with options to choose from.
  3. Select “Organisation” and then choose whether you want to upload a list immediately or add it manually later on. Now click on “Create order list”.
  4. The order list is created. To share the list with other users, click on the icon to select which users you want to share the order list with.

How can I upload an order list?

You can do this by uploading a .csv file of ERIKS item numbers when creating an order list. If you would like to add a list of items to an existing order list, you can do this using “Upload order list” under the “Quick order” menu.

How do I ensure that my users can only place orders from order lists?

As an administrator, you have the option of assigning a user the “Order lists only” user role. To do so, go to “Administration” in the main menu. When you click on a user’s username, you will be taken to the user’s profile, where you have the option of assigning the “Order lists only” user role. If assigned, a user can only add items to the shopping cart, which are available in the order lists.

Before the user can order from the desired order list, they must be assigned to the desired organisation order list.

Is it possible to control who can order which products and up to what value?

The ERIKS webshop offers two control options for administrators of an account, namely:

  1. Use of the “Order list only” user role
  2. Use of the budget and authorisation function

1. Use of the “Order list only” user role On a user’s user profile, you have the option of assigning the “Order lists only” user role. If assigned, a user can only add items from the order lists to the shopping cart. Before the user can order from the desired order list, they must be assigned to the desired organisation order list.


2. Use of the budget and authorisation function The “Budget and authorisation” function enables you to set an approval process (per user). This makes it possible, for example, to approve orders from (preferred) users by default or to approve only when they exceed a fixed order value or budget.

Set authorisation:

  1. To set an order or budget authorisation, click the “Set authorisation” button. A screen opens with input fields to fill in.
  2. You enter the authorisation schedule and, if desired, a description.
  3. If you would prefer to approve each order before it is processed by ERIKS, select “Yes” in the “Standard approval” option.
  4. If you select “No” in the “Standard approval” option, you can specify that an order should be approved only if the order differs from the set minimum order value, maximum order value or specified maximum budget.
  5. In “Approval by”, you can indicate who should approve the order. In addition, you can also designate a second approver.
  6. Once you have completed everything, click on “Create authorisation schedule”.
  7. You can then assign users to the created schedule by clicking on the icon. A user can only be assigned to one authorisation schedule.
  8. If you would like the authorisation schedule you have created to be set as default, click on the star icon. This allows newly created users to be added to the authorisation schedule automatically.

Contact
For questions about your account or orders (online or offline):

Call us during office hours at 08000 854 817
Or contact us via chat.

For questions and/or feedback, you can also reach us by email or use the contact form